ONLINE SALES CONFIGURATION SOFTWARE
Despite having desirable customer features and highly configurable solutions, sales of the Honeywell Touch Point Pro gas detection control system were not meeting targets and channel partners were not offering the solutions to customers. Using design thinking methodology I lead a project to understand the problem and to create solution to address the issues. As part of the research I interviewed different stakeholders; from sales people responsible for initial customer engagement to system engineers tasked with configuring the system. Putting the findings onto journey map helped to high-light issues with the time taken for a sales quote to be generated following a customer visit to capture requirements. This was compounded with long system build times due to duplication of information between the sales team and engineering team. A sales tool existed to help capture the customer requirements but this was found to be difficult to use and not liked by either sales or channel partners. A design sprint created some alternative design solutions for the sales tool and when tested was found to offer a significant improvement in the effectiveness of the customer visit and time taken to generate a quote. Several iterations led to the design of a new online (browser based and platform agnostic) responsive (desktop and tablet computer) sales configuration tool that would integrate seamlessly to the system engineering build tool.
ROLE: LEAD UX/IX DESIGNER
RELEASED: DEC 2017
PLATFORM: WEB & TABLET
DESIGN TOOLS: AXURE + SKETCH + ZEPELIN
PROTOTYPING: AXURE + INVISION
VISUAL DESIGN: ADOBE PHOTOSHOP